Stonebranch Feature
Self-Service Automation Platform
Empower citizen automators with self-service automation capabilities that are tailored to a variety of roles and end users — whether they're tech-savvy or not.
Empower Citizen Automators with Self-Service Automation
The Stonebranch Universal Automation Center (UAC) is a service orchestration and automation platform. Self-service automation within the UAC turns users across the business into citizen automators. Providing access to a centralized platform, self-service automation breaks down organizational silos to boost employee efficiency.
The UAC platform is controlled and managed by the IT automation group. End users in other departments gain automation-as-a-service via a secure and easy-to-use set of tools to support their workflows. Plus, centrally managed access controls allow administrators to provide role-based security and permissions, ensuring users see only what they need.
Self-Service Portal
- Allow non-technical users to check, trigger, and review automation using a simplified interface that can be accessed from anywhere on any device.
- Best suited for: business users who don’t want or don’t have the technical ability to manage automation in an interface designed for power users. This might include line-of-business users from sales, marketing, finance, or human resources.
Visual Workflow Builder
- Build drag-and-drop workflows in a low-code/no-code user interface.
- Best suited for: IT operations, data teams, some business users.
Jobs-as-Code
- Create workflows using familiar development tools like Visual Studio Code.
- Developers typically pair jobs-as-code with code repositories, like GitHub, to promote code and collaborate with other team members.
- Best suited for: developers who prefer to write code.
- Watch the Jobs-as-Code Demo
LLM via MCP Client/Server Access
- Enable users to interact with UAC from large language models (LLMs), such as Claude.
- Uses LLMs as the front end, allowing teams to securely access and control enterprise automation with natural language.
- Best suited for developers, data teams, IT Ops, and business users to run or monitor automation tasks via natural-language requests.
Messenger and Communications Tools
- Integrate UAC with common chat communication tools, enabling end-users to trigger workflows, approve jobs, get alerts when something goes wrong, and monitor progress.
- Best suited for: line-of-business users, but it's also helpful for any discipline that needs instant alerts.
IT Service Management (ITSM) Tools
- Allow end-users to trigger automated workflows from within their service request catalog for ITSM tools like ServiceNow or Jira.
- Automatically open tickets when a job or workflow goes down.
- Best suited for: business users, with additional benefits for help-desk teams.
Hear from customers who already offer self-service automation with Stonebranch
Expedia Group:
Using Automation to
Drive Digital Business
ING Group Empowers
End-Users with
Self-Service Automation
United Fire Group
on Enabling
Self-Service Automation
Universal Automation Center
Core Pillars of Universal Automation Center
Learn more about Stonebranch's service orchestration and automation platform capabilities by exploring UAC's core pillars — designed to extend and enhance your self-service automation strategy.
Event-Driven Automation
Trigger workflows in real-time from system events.
Learn moreAI-Powered Intelligence
Create, optimize, and troubleshoot with an AI assistant.
Learn moreAnalytics & Observability
Gain visibility and access to metric, trace, and log data.
Learn moreInfrastructure & Service Automation
Orchestrate on-prem and cloud infrastructure.
Learn moreIT Workflow Automation
Visually create and manage automated workflows with AI.
Learn more