Success Story

PSCU: Automates Workflows in Record Time with Universal Automation Center

America’s leading credit union service organization implements a new automation platform after a total revamp of their APM.

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Background

Established in 1977, PSCU is America’s leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations.

PSCU supports more than 1,500 credit unions, representing 5.4 billion transactions annually. PSCU’s products and services help credit unions enhance their digital banking services, minimize financial risk, optimize payment processing, and more.

Challenges

A thorough review of PSCU’s application performance management (APM) program uncovered that the organization had many undocumented manual processes. As a result, end-users were responsible for alerting IT when workflows failed, leading to inefficiencies and unnecessary delays for critical information. PSCU decided to implement an enterprise automation solution to eliminate these challenges.

“We had outgrown the legacy tool we had been using,” said PSCU IT Operations Manager, Earl Diem. “We conducted a proof of concept (POC) with four different companies, focusing on solutions in the Gartner Magic Quadrant for Workload Automation where the core competency of the company was automation.”

“We found that Stonebranch had a great product. Their sole focus as a company is automation, and their solution is a native web application. Their conversion team was very capable across multiple technology stacks and there was an easy learning curve when it came to learning the software.

Most importantly, Stonebranch was fully engaged in the POC and provided great support and guidance. This was important to PSCU, as we tend to look for partners in our product decisions, not vendors who merely see us as a customer number.”

EARL DIEM
IT Operations Manager, PSCU

Solution

Following an intense proof of concept, PSCU chose Stonebranch’s Universal Automation Center (UAC) as their new workload automation solution. The UAC’s customizable workflows and templates accommodated PSCU’s unique operational needs and empowered their end-users with much-needed speed and stability.

“We found in that process that Stonebranch had a great product. Their sole focus as a company is automation, and their solution is a native web application. Their conversion team was very capable across multiple technology stacks and there was an easy learning curve when it came to learning the software,” says Diem.

“Most importantly, Stonebranch was fully engaged in the POC and provided great support and guidance. This was important to PSCU, as we tend to look for partners in our product decisions, not vendors who merely see us as a customer number.”

“Stonebranch has a great product with a sole focus on automation. They are engaged and onsite to support their customers. Furthermore, they have flexible pricing models to fit our unique needs.”

EARL DIEM
IT Operations Manager, PSCU

Results

PSCU was able to migrate all of their jobs to Stonebranch’s Universal Automation Center and completely automate their finance workflows six weeks ahead of schedule and on budget.

“The flexibility of the Stonebranch platform is boundless. We spent the first four weeks solidifying our automation approach and building templates. Once the approach was solidified, automation workflows were built and tested in the test environment and promoted to production with increasing speed,” says Diem.

“We now have automations that can alert us on any step of the workflow and page out the proper team to address the failure. This has profoundly decreased our mean time to acknowledgement (MTTA) and mean time to repair (MTTR).“

“The services provided by Stonebranch during the implementation were executed exactly as they said they would be. We were very impressed,“ added Diem. “Stonebranch has a great product with a sole focus on automation. They are engaged and onsite to support their customers. Furthermore, they have flexible pricing models to fit our unique needs.“

In closing, Diem raved about Stonebranch‘s core approach to business. “Most importantly, they care that you succeed using their product and treat you as a partner and not merely a number when you call for support. That’s important to PSCU.”

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