Video & Webcast

Success Story: How ING Empowers End-Users with Self-Service Automation

See how ING puts the right people, processes, and platforms in place to deliver self-service automation to end users.

Success Story: How ING Empowers End-Users with Self-Service Automation

Join ING's Patryk Urbańczyk, Principal Product Owner, and Mariusz Dybowski, Senior DevOps Expert, as they share their strategy to provide self-service automation to over 500 internal ING groups, representing 1000s of end-users across the global business. They'll share their recommendations to:

  • Automate the UAC onboarding process for all stakeholders
  • Use UAC’s Business Services to apply access controls and security
  • Enable developers with an option to automate via UAC’s workflow designer or to create jobs-as-code using a mix of UAC, Visual Studio, Azure, and Git repositories
  • Find the right cadence and depth of detail to train new end-users
  • Integrate UAC with tools like ServiceNow, Ansible, VMware, and many more


This self-service automation success story offers inspiration for business and technical audiences, especially those in IT Ops.

Further Reading

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Watch the Webinar On-Demand | Master SAP Automation with Stonebranch UAC

Master SAP Automation with Stonebranch UAC

Whether you run SAP on-prem or in the cloud, this session shows you how to unlock observability, self-service, and operational efficiency at scale.

Watch the Product Update Webinar | What's New in UAC 7.8 + Universal Portal

UAC 7.8 Product Update Webinar: Automation For All

See how UAC 7.8 makes automation accessible to everyone, from business users to citizen developers. With the new Universal Portal, central IT can securely offer…