Video & Webcast Success Story: How ING Empowers End-Users with Self-Service Automation

See how ING puts the right people, processes, and platforms in place to deliver self-service automation to end users.

Success Story: How ING Empowers End-Users with Self-Service Automation

Join ING's Patryk Urbańczyk, Principal Product Owner, and Mariusz Dybowski, Senior DevOps Expert, as they share their strategy to provide self-service automation to over 500 internal ING groups, representing 1000s of end-users across the global business. They'll share their recommendations to:

  • Automate the UAC onboarding process for all stakeholders
  • Use UAC’s Business Services to apply access controls and security
  • Enable developers with an option to automate via UAC’s workflow designer or to create jobs-as-code using a mix of UAC, Visual Studio, Azure, and Git repositories
  • Find the right cadence and depth of detail to train new end-users
  • Integrate UAC with tools like ServiceNow, Ansible, VMware, and many more


This self-service automation success story offers inspiration for business and technical audiences, especially those in IT Ops.

Further Reading

Watch now – Beyond the Basics 2024: UAC Tips and Tricks

Beyond the Basics: UAC Tips and Tricks 2024

Join Stonebranch experts to learn advanced techniques in Universal Automation Center (UAC), including job setup, file transfers, and webhooks.

Blog How to Deliver Automation as a Service to Your Stakeholders

How to Deliver Automation as a Service to Your Stakeholders

Learn how to deliver automation as a service (AaaS), its benefits, and the role of automation architects in streamlining self-service for all users.

Read the blog post: Job Orchestration Made Simple: Streamline Your IT Operations

Job Orchestration Made Simple: Streamline Your IT Operations

Why does IT have to be so complicated? Job orchestration helps you streamline automated tasks and end-to-end processes across the enterprise.

Watch the Research Results Webinar: 2024 Stonebranch Global State of IT Automation

2024 Stonebranch Global State of IT Automation Research Results Webinar

In this expert discussion, Peter Baljet and Scott Davis review the key insights and trends identified in the 2024 report, discuss the implications for the IT…