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As new, modern workload automation features are required for DevOps, the vendor and client partnership becomes more important as each vendor's decisions on IT strategy, road maps, and vision impact the overall success or failure of DevOps.
Such a road map provides reliable, global, and reusable automation services on the IT infrastructure and process level that enable the transformation to DevOps practices, which increases collaboration across traditionally disparate development, IT operations, and infrastructure teams. Automation — the implementation of a future-proof, real-time, and event-driven workload automation (WLA) solution or a process orchestration platform — is one of the key global services an IT automation road map must provide to succeed in enabling DevOps automation. As defined by IDC, DevOps is a methodology and set of practices that unify a team consisting of business leadership, development, testing, deployment, and operations to be responsible for the creation and delivery of business capabilities.