PSCU implemented a new automation platform to totally revamp their Application Performance Management (APM) program.
Atlanta, GA | October 17, 2017 - Stonebranch Inc., a leading provider of modern workload automation solutions, is pleased to be working with PSCU, America’s leading credit union service organization (CUSO). This partnership enabled PSCU to find and implement a new automation platform to totally revamp their Application Performance Management (APM) program.
PSCU had many manual processes in the enterprise that required oversight to ensure a workflow worked properly. A decision was made to implement an Enterprise Automation Program to remediate these issues.
"We had outgrown the legacy tool we had been using. We conducted a POC with four different companies focusing on solutions in the Gartner Magic Quadrant where the core competency of the company was Automation," says PSCU IT Operations Manager, Earl Diem. “We found in that process that Stonebranch had a great product, their sole focus as a company is automation and their tool was a native web application. Their conversion team was very capable across multiple technology stacks and learning the software had an easy learning curve. Most importantly, Stonebranch was fully engaged in the POC and provided great support and guidance. This was important to PSCU as we tend to look for partners in our product decisions, not vendors who just see us as a customer number."
PSCU migrated to Stonebranch’s Universal Automation Center and automated their finance workflows, completing the project six weeks ahead of schedule and on budget.
"The services provided by Stonebranch during the implementation were executed exactly as they said they would. We were very impressed, " said Diem. “The flexibility of the Stonebranch platform is boundless. Stonebranch has a great product with a sole focus on Automation. They are engaged and onsite to support their customers. They have flexible pricing models to fit our needs. Most importantly, they care that you succeed using their product and treat you as a partner and not just a number when you call for support."
"At Stonebranch, we’re passionate about our customers’ success," said Dr. Detlef Purschke, Chief Executive Officer of Stonebranch, “so we developed a smarter way to manage and orchestrate their processes and workloads, applying emerging technologies to the challenges of today’s automation. When PSCU is successful, we’re successful."
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU’s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit pscu.com.
Stonebranch provides modern automation software solutions that reliably and securely simplify mission-critical IT business processes across complex and diverse IT environments. Our focus is dedicated solely to workload automation technology, enabling us to provide best-in-class solutions combined with an unmatched customer experience.
Stonebranch’s Universal Automation Center (UAC) is the leading, vendor-agnostic, real-time and event-based workload automation and job scheduling solution on the market with over 300,000+ live servers worldwide. Stonebranch customers appreciate the company’s continuing commitment to innovation, superlative reliability and security in orchestrating, controlling and transferring mission-critical data, IT workflows, information and files between applications, end devices and demanding professional users.
Stonebranch serves over 350+ enterprise-level clients, including many of the world's largest financial, healthcare and technology institutions and is a recognized leader by industry analysts among the workload automation landscape. Founded in 1999 and headquartered in Alpharetta, Georgia, USA, Stonebranch has points of support throughout the world, including the US, Canada, Germany, the UK, the Netherlands, Greece, Spain and the European headquarters in Frankfurt, Germany.