COOP: The Many Flavors of Self-Service Automation

See how Coop and VIP put automation in the hands of business users with custom portals, chat integrations, and API-driven workflows.

Self-service solutions allow people in an organization to execute tasks and workflows without being dependent on IT. This helps people control their own processes, reduces repetitive manual work, enhances security and compliance, and boosts efficiency — for the end-user and the IT service management team. Join two UAC power-users — Helen Pampinella from VIP and Palle Vesterlund from Coop — to learn about:

  • The five core methods to enable citizen automators
  • UAC integrations that support your self-service projects
  • Coop’s custom-made HTML5 self-service portal
  • VIP’s onboarding process to support a growing list of citizen automators