Get the IntegrationEmpower ServiceNow users to manage Universal Automation Center (UAC) jobs and workflows directly within ServiceNow. With the Self-Service Automation for ServiceNow integration, approved users can control workflows across Unix, Windows, SQL, and SAP environments—including holding, releasing, halting, force finishing, and rerunning failed jobs—without leaving ServiceNow. The result: Stakeholders gain greater self-service control, while IT Ops reduces ticket volume, streamlines operations, and accelerates time-to-value. Key featuresThe Universal Automation Center Self-Service App enables you to easily configure, schedule, and manage tasks and workflows within the Stonebranch Universal Automation Center.Create a Unix, Windows, SQL or SAP task in Universal Automation Center from ServiceNow.Initiate a Hold Task Instance in Universal Automation Center through ServiceNow.Initiate a Release Task Instance in Universal Automation Center through ServiceNow.Initiate a Halt and Force Finish Task Instance in Universal Automation Center through ServiceNow.Initiate a Force Finish Task Instance in Universal Automation Center through ServiceNow.Rerun a Task Instance in Universal Automation Center through ServiceNow.Launch a Task/Workflow in Universal Automation Center through ServiceNow.Schedule an Adhoc Task launch in Universal Automation Center through ServiceNow.

ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) tools. ServiceNow Events refer to the event management functionality within the broader ServiceNow platform. This feature is designed to help organizations detect, analyze, and respond to various events in real-time. This integration provides the capability to generate (register) an Event in ServiceNow Platform. Key Features Capability to create/register events on ServiceNow Capability to authenticate using Basic Authentication or OAuth2 Authentication What's New Deprecations and Breaking Changes Breaking Change: Dropping support for Agents with version <= 7.5 and for Python 3.7. EnhancementsAdded: Improving Python compatibility with future Agent versions.Added: Environment variable UE_HTTP_TIMEOUT for setting up timeout for requests.

Servicenow aims in delivering digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around management of "incident, problem, and change". This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller. Key FeaturesThis Universal Extension provides the following key features: Actions Create a ServiceNow Incident. Authentication Authentication using ServiceNow Credentials. Input/Output Capability to send the output of any task instance as incident attachment. Capability to include some of the available instance fields as part of the incident attachment. What's New Deprecations and Breaking Changes Breaking Change: Dropping support for Agents with version <= 7.5 and for Python 3.7. Enhancements Added: Improving Python compatibility with future Agent versions.