This integration enables users to receive task-related notifications and send task-related approvals through a Teams channel. It uses incoming webhooks to integrate Microsoft Teams with the Stonebranch Universal Automation Center (UAC). Key Features: Using this task, UAC task-related information can be sent directly to an operational Teams channel. Send interactive messages to a Teams channel to trigger an approval process for manual tasks whenever user intervention is needed. End-users can request notifications within Teams alerting them about UAC task results. Task results can include items like completed workflows and task failures. Additional Info: Requires serverless infrastructure (e.g., AWS Lambda, Microsoft Azure Functions, or Google Cloud Functions).

ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) tools. ServiceNow Events refer to the event management functionality within the broader ServiceNow platform. This feature is designed to help organizations detect, analyze, and respond to various events in real-time. This integration provides the capability to generate (register) an Event in ServiceNow Platform.Key Features:Capability to create/register events on ServiceNowCapability to authenticate using Basic Authentication or OAuth2 AuthenticationWhat's New in V1.1.0Enhancements: Added support for all ServiceNow Event fields.Changes: This integration is no longer importable on Universal Controller 7.2 or runnable on Agent version 7.2.

ServiceNow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller.Key Features: This Universal Extension provides the following key features: Actions Create a ServiceNow Incident. Authentication Authentication using ServiceNow Credentials. Input/Output Capability to send the output of any task instance as incident attachment. Capability to include some of the available instance fields as part of the incident attachment. What's New in (V2.3.2)Fixed table name when creating attachments.

Slack is a messaging application built on a platform that enables members of a workspace to interact with each other and with applications installed in this workspace. This extension provides the capability of creating such an application and interacting with a running UAC deployment through an always-on "slack bot". Key Features:This Universal Extension provides the following key features: Run many different commands on UAC through a slack channel: Rerun a Task Instance Hold a Task Instance Force Finish/Cancel a Task Instance Show Task Instances for specific filter parameters Show Late Task Instance with certain parameters Retrieve the output of a Task Instance Retrieve detailed information about a task instance Schedule an Adhoc run of a task instance by enabling a trigger Run commands through both graphical (Slack popup) and text interface (Slack command). Fine-grained access control configuration that provides the flexibility to grant only the needed access permissions to the chosen Slack users. Auditing functionality, so every interaction through this extension is monitored. Provides statistics on the extension usage from Slack users who have access to it. Whats New in V1.0.2Extension is also available for 7.1 and 7.2 UC versions.

This integration allows users to send job status notifications to a Slack channel. It also enables manual task approvals by automatically sending users interactive messages in Slack. Key Features: Notifies users of job failure, late start/run, and other important events via a Slack channel. Enables approvals in Slack for manual tasks. Users click on an approval button in the Slack message to run manual tasks to success in the Stonebranhc Universal Controller (UC), triggering workflow execution. Quick reaction time on job failures. Manual task interruptions in workflows can be handled by the concerned applications/business team. Workflows in UC can be resumed simply by responding to the approval message in Slack.  What's New in V1.2.0With this release below listed new features areIntroduced a new field name called Message (large textbox) for sending additional messages to slack channels as notificationsColor codes in slack messages for different UAC job status

Twilio provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. This Universal Extension allows to send SMS/WhatsApp/Voice message to a list of recipients. Key Features: Actions Send SMS/WhatsApp/Voice message to a list of recipients. Input/Output Statistical Information as Extension Output Enhanced Logging when the task is run in Debug mode, providing trace of the API calls. Other Capability to use HTTP or HTTPS proxy instead of direct communication to Twilio.