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Jira Service Management: Cloud (Jira Service Desk)
This Integration allows customers to create requests, create new customers, add customers to a service desk project, and remove customers from a service project in the Jira Service Desk straight from the Universal Controller.
A typical Use Case is creating a request in the Jira Service Desk in the event of a Task failure within the Universal Controller and managing users in the Jira Service Desk.
Key Features: This Universal Extension provides the following key features:
Actions:
Create a Jira Service Desk Request.
Create Customer.
Add a Customer to Jira Service Desk Project.
Remove a Customer from a Jira Service Desk Project.
Authentication:
Authentication using Jira Service Desk Credentials.
Free
PagerDuty: Manage Alerts
This integration allows users to notify the PagerDuty incident management platform of any event in the Stonebranch Universal Automation Center, including job failure, long run, or early finish. Furthermore, PagerDuty can help aggregate alerts and group them to provide reliable notifications, automatic escalations, and on-call scheduling that can help fix support issues quickly.
Key Features:
With this integration, users can orchestrate the following PagerDuty functionalities:
PagerDuty incident:
Create incident.
List incidents.
Update incident notes.
PagerDuty event:
Create PagerDuty event.
PagerDuty user management:
Create a user in PagerDuty.
Delete a user in PagerDuty.
Free
ServiceNow: Event
ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) tools. ServiceNow Events refer to the event management functionality within the broader ServiceNow platform. This feature is designed to help organizations detect, analyze, and respond to various events in real-time.
This integration provides the capability to generate (register) an Event in ServiceNow Platform.
Key Features:Capability to create/register events on ServiceNowCapability to authenticate using Basic Authentication or OAuth2 Authentication
Free
ServiceNow: Incident
Servicenow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller.
Key Features:This Universal Extension provides the following key features:ActionsCreate a ServiceNow Incident.AuthenticationAuthentication using ServiceNow Credentials.Input/OutputCapability to send the output of any task instance as incident attachment.
What's New in V2.1.0Enhancements: Added support for OAuth2 authentication methodBreaking Changes: This integration is no longer importable on Universal Controller 7.1 or runnable on Agent version 7.1.