PagerDuty: Manage Alerts
This integration allows users to notify the PagerDuty incident management platform of any event in the Stonebranch Universal Automation Center, including job failure, long run, or early finish. Furthermore, PagerDuty can help aggregate alerts and group them to provide reliable notifications, automatic escalations, and on-call scheduling that can help fix support issues quickly. Key Features: With this integration, users can orchestrate the following PagerDuty functionalities: PagerDuty incident: Create incident. List incidents. Update incident notes. PagerDuty event: Create PagerDuty event. PagerDuty user management: Create a user in PagerDuty. Delete a user in PagerDuty.
ServiceNow: Create Tickets and Change Requests
This integration allows users to create incident tickets, problem tickets, and change requests in ServiceNow, all from the Stonebranch Universal Automation Center (UAC). Additionally, it can combine with the event- or time-based automation capabilities of the UAC, e.g., automatically create an incident ticket if a task execution fails. Key Features: This task enables customers to create an incident ticket in ServiceNow and optionally attach the output of preceding tasks to the ticket. Create problem tickets in ServiceNow. Create change requests in ServiceNow. This task combines with the event- or time-based automation capabilities of the Stonebranch Universal Controller to automate the IT service management process.