ServiceNow: Incident
Product information "ServiceNow: Incident"
Servicenow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".
This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller.
Key Features:
This Universal Extension provides the following key features:
Actions
Create a ServiceNow Incident.
Authentication
Authentication using ServiceNow Credentials.
Input/Output
Capability to send the output of any task instance as incident attachment.
What's New in V2.0.0
- Breaking Changes: This integration is no longer importable on Universal Controller 7.0 or runnable on Agent version 7.0.
- Fixed: Remove value validation for the "Urgency" and "Impact" Dynamic Choice Fields.
| Extension Name: | ue-servicenow-incident |
|---|---|
| Universal Template Name: | ServiceNow Incident |
| Version: | 2.0.0 |
| Vendor: | ServiceNow |
| Type: | Free |
| Compatibility : | UC/UA 7.1 and above |
| Support: | Stonebranch Certified |
Please visit this link to find key features, prerequisites, installation instructions, configuration instructions, and examples of how to use this integration.