Self-Service Automation for ServiceNow

Get the Integration

Empower ServiceNow users to manage Universal Automation Center (UAC) jobs and workflows directly within ServiceNow. With the Self-Service Automation for ServiceNow integration, approved users can control workflows across Unix, Windows, SQL, and SAP environments—including holding, releasing, halting, force finishing, and rerunning failed jobs—without leaving ServiceNow.

The result: Stakeholders gain greater self-service control, while IT Ops reduces ticket volume, streamlines operations, and accelerates time-to-value.

Key features

The Universal Automation Center Self-Service App enables you to easily configure, schedule, and manage tasks and workflows within the Stonebranch Universal Automation Center.

• Create a Unix, Windows, SQL or SAP task in Universal Automation Center from ServiceNow.
• Initiate a Hold Task Instance in Universal Automation Center through ServiceNow.
• Initiate a Release Task Instance in Universal Automation Center through ServiceNow.
• Initiate a Halt and Force Finish Task Instance in Universal Automation Center through ServiceNow.
• Initiate a Force Finish Task Instance in Universal Automation Center through ServiceNow.
• Rerun a Task Instance in Universal Automation Center through ServiceNow.
• Launch a Task/Workflow in Universal Automation Center through ServiceNow.
• Schedule an Adhoc Task launch in Universal Automation Center through ServiceNow.