ServiceNow: Create Tickets and Change Requests
This integration allows users to create incident tickets, problem tickets, and change requests in ServiceNow, all from the Stonebranch Universal Automation Center (UAC). Additionally, it can combine with the event- or time-based automation capabilities of the UAC, e.g., automatically create an incident ticket if a task execution fails.
- This task enables customers to create an incident ticket in ServiceNow and optionally attach the output of preceding tasks to the ticket.
- Create problem tickets in ServiceNow.
- Create change requests in ServiceNow.
- This task combines with the event- or time-based automation capabilities of the Stonebranch Universal Controller to automate the IT service management process.
|Product Component:||Universal Agent, Universal Controller|
|Compatibility :||UC/UA 6.7 and above|