ServiceNow: Create Tickets and Change Requests
This integration allows users to create incident tickets, problem tickets, and change requests in ServiceNow, all from the Stonebranch Universal Automation Center (UAC). Additionally, it can combine with the event- or time-based automation capabilities of the UAC, e.g., automatically create an incident ticket if a task execution fails. Key Features: This task enables customers to create an incident ticket in ServiceNow and optionally attach the output of preceding tasks to the ticket. Create problem tickets in ServiceNow. Create change requests in ServiceNow. This task combines with the event- or time-based automation capabilities of the Stonebranch Universal Controller to automate the IT service management process.
Servicenow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller. Key Features:This Universal Extension provides the following key features:ActionsCreate a ServiceNow Incident.AuthenticationAuthentication using ServiceNow Credentials.Input/OutputCapability to send the output of any task instance as incident attachment.