ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) tools. ServiceNow Events refer to the event management functionality within the broader ServiceNow platform. This feature is designed to help organizations detect, analyze, and respond to various events in real-time. This integration provides the capability to generate (register) an Event in ServiceNow Platform.Key Features:Capability to create/register events on ServiceNowCapability to authenticate using Basic Authentication or OAuth2 AuthenticationWhat's New in V1.1.0Enhancements: Added support for all ServiceNow Event fields.Changes: This integration is no longer importable on Universal Controller 7.2 or runnable on Agent version 7.2.

ServiceNow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller. Key Features:This Universal Extension provides the following key features:ActionsCreate a ServiceNow Incident.AuthenticationAuthentication using ServiceNow Credentials.Input/OutputCapability to send the output of any task instance as incident attachment.Capability to include some of the available instance fields as part of the incident attachment. What's New in V2.3.0Enhancements: Added support for retrieving output from all output types, as well as Instance Field information and adding it to an attachment.Fixes: Added encoding of data that is being sent as an attachment using UTF-8 standard.